1. Information We Collect
Personal Information
When you book our services or contact us, we may collect:
- Full name and contact information (phone, email, address)
- Driver's license information (required for boat rentals)
- Emergency contact information
- Payment information (processed securely through third-party processors)
- Age and boating experience details
Usage Information
We automatically collect certain information when you visit our website:
- IP address and browser information
- Pages visited and time spent on our site
- Referring websites and search terms
- Device type and operating system
2. How We Use Your Information
We use your personal information to:
- Process and manage your boat rental reservations
- Communicate with you about your booking and our services
- Verify your identity and boating qualifications
- Process payments and handle billing
- Provide customer support and respond to inquiries
- Send important safety and operational updates
- Improve our website and services (with your consent)
- Comply with legal and regulatory requirements
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business (payment processors, insurance companies)
- Legal Requirements: When required by law, court order, or government regulation
- Safety and Emergency: In case of emergencies or safety concerns during your rental
- Business Transfer: In the event of a merger, acquisition, or sale of our business
4. Data Security
We implement appropriate security measures to protect your personal information, including:
- SSL encryption for all data transmission
- Secure storage of personal and payment information
- Regular security audits and updates
- Limited access to personal data by authorized personnel only
- Secure disposal of information when no longer needed
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and improve user experience
- Analyze website traffic and usage patterns
- Enable social media features and integration
- Provide targeted advertising (with your consent)
You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.
6. Third-Party Services
Our website may contain links to third-party websites and services, including:
- Google Analytics for website analytics
- Payment processing services
- Social media platforms
- Weather and mapping services
These third parties have their own privacy policies, and we are not responsible for their practices.
7. Your Rights and Choices
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your personal data (subject to legal requirements)
- Opt-out of marketing communications
- Withdraw consent for data processing (where applicable)
8. Data Retention
We retain your personal information only as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Generally, booking information is retained for 7 years for legal and safety purposes
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it immediately.
10. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information. We do not sell personal information to third parties.
11. International Users
If you are accessing our services from outside the United States, please note that your information may be transferred to and processed in the United States, where our servers are located and our business operates.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date.